Frequently asked questions to help you buy a voucher, a gift box or an item - LE NEGRESCO
Are gift boxes sent immediately after purchase?
Your Le Négresco gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home, depending on the options available during your order at our establishment LE NEGRESCO.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift sets directly on our e-commerce website. The sets are available for a unique sensory immersion at the Spa of LE NEGRESCO, a gastronomic experience at the starred restaurant Le Chantecler, or an exceptional tasting in our bars. All our gift sets can be discovered and ordered online on our official LE NEGRESCO website.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without mentioning the amount. To do this, check the 'Hide the amount' option during the order at our establishment LE NEGRESCO.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The recipient can then book their dates directly with the establishment LE NEGRESCO.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Le Negresco.
How do I create a group fund and invite people?
To create a group gift and offer a LE NEGRESCO gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift box to your liking.
How can I choose the amount for a gift card?
The gift boxes from LE NEGRESCO offer predetermined amounts to make your choice easier. You can select the option that fits your budget from the experiences offered, such as a spa treatment or a gourmet dinner, at our establishment LE NEGRESCO.
How can I log in to my account?
To access your account, log in on the dedicated page using your email address and password. If you have forgotten your password, use the reset option available on the login page of our establishment LE NEGRESCO.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment LE NEGRESCO.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple LE NEGRESCO gift boxes at the same time. They will all be included in your order and you can customize them to your liking, directly from our official LE NEGRESCO store.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option, directly on our LE NEGRESCO website.
How do I purchase or give a gift box?
To offer a LE NEGRESCO gift box, select your box, add it to your cart, and customize it with a message before finalizing your order. The recipient can then book their dates at the establishment and fully enjoy their experience.
Can we give a gift certificate and let the recipient choose the experience?
The recipient of your gift box will be able to choose from the experiences offered by LE NEGRESCO, whether it's a relaxing moment at the spa, a gastronomic dinner, or an exceptional tasting.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At LE NEGRESCO, you can offer unique experiences such as spa treatments or gastronomic menus, with the possibility of booking the dates directly with the establishment.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours, for an exceptional experience within our establishment LE NEGRESCO.
Is the gift box customer service reachable by phone?
The customer service of our establishment LE NEGRESCO is reachable by phone from Monday to Friday, 9 AM to 6 PM, and by email for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment LE NEGRESCO.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are displayed on the contact page of our establishment LE NEGRESCO.
Is there a dedicated customer service for gift boxes?
The customer service team at LE NEGRESCO is at your disposal for any questions regarding your gift box. You can get help and detailed information about your upcoming experience at our iconic establishment on the French Riviera.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you in using your gift box at LE NEGRESCO. You will find information about booking, validity, and included services to fully enjoy your experience at our establishment LE NEGRESCO.
Is spa access included in my gift box?
Access to the spa is included in some NEGRESCO gift boxes, such as the 'Le Spa' box dedicated to relaxation and the harmony of body and mind. The NEGRESCO gift boxes offer a unique sensory experience of 2 hours at the Spa du Negresco.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of our establishment LE NEGRESCO, in accordance with the reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our establishment LE NEGRESCO.
Is parking included in my gift box?
Parking is not included in the NEGRESCO gift boxes. You will be able to fully enjoy your experience in our emblematic establishment located on the Promenade des Anglais in Nice.
Is breakfast included in my gift box?
Breakfast is not included in the LE NEGRESCO gift boxes. To fully enjoy your stay, you can however savor the specialties of our contemporary brasserie La Rotonde or our starred restaurant Le Chantecler, LE NEGRESCO.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Le Negresco can book their dates with the establishment and enjoy a unique sensory experience, whether it's a spa treatment, a gourmet dinner, or an exceptional tasting. The lucky recipient receives special attention, with the possibility to customize their gift box according to their wishes. Le Negresco.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the gift box chosen. Some boxes, like La Rotonde Celebrations, include a glass of Champagne. For others, please check the details of your LE NEGRESCO box.
Should we bring towels to the Spa?
The towels are provided by the Spa at LE NEGRESCO, so you don't need to bring any. Fully enjoy your sensory experience at our establishment LE NEGRESCO.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our gift boxes are available in a gift pouch version delivered to your home or as an immediate digital send, with customization options for every occasion. Enjoy the unique experience offered by LE NEGRESCO.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. The gift boxes are immediately available in digital format or delivered to your home in a gift pouch, depending on your choice. Enjoy the refined experience of our establishment LE NEGRESCO.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a custom quote based on the ordered volume at LE NEGRESCO.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for exceptional gifts to give at LE NEGRESCO.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. We will update the email address associated with your gift box according to the conditions of the establishment LE NEGRESCO.
How can I leave a review for my gift box?
To share your experience, log in to your customer account on our website. Your reviews help us improve our services and offer exceptional moments to our clients at our establishment, LE NEGRESCO.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the general terms on our website or write to us via the online form. Our gift boxes are customizable and immediately deliverable in digital version, with a unique experience to be lived in our establishment LE NEGRESCO.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen experience. For the starred restaurant Le Chantecler, elegant attire is recommended, while a more casual outfit is suitable for the brasserie La Rotonde. You will fully enjoy your moment within our establishment LE NEGRESCO.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment at LE NEGRESCO is generally 16 years. For a unique sensory experience, you can offer a gift box dedicated to relaxation and the harmony of body and mind in our establishment LE NEGRESCO.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a prior reservation is necessary at the LE NEGRESCO establishment.
How can one access the hotel from the airport?
To access the hotel LE NEGRESCO from the airport, you can choose a taxi or a private transport service, which is the most practical solution. The hotel is located on the famous Promenade des Anglais, facing the Baie des Anges, in Nice.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our establishment LE NEGRESCO, located on the Promenade des Anglais in Nice. The rooms and common areas are designed to provide optimal comfort for all our guests.
Are pets allowed in the establishment?
Pets are accepted at our establishment LE NEGRESCO, under certain conditions. We invite you to check the specific details during booking.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the establishment LE NEGRESCO.
What are the hours of operation?
The opening hours of LE NEGRESCO vary depending on the service. For the starred restaurant Le Chantecler, the contemporary brasserie La Rotonde, or the spa, the hours are available on the hotel's official website.
Is there parking available near the establishment?
LE NEGRESCO does not have a private parking lot, but several public parking lots are available nearby on the Promenade des Anglais. You will thus be able to fully enjoy your stay in this emblematic establishment of the French Riviera, LE NEGRESCO.
What are the delivery methods for gift boxes/vouchers?
The LE NEGRESCO gift boxes can be delivered by email or by mail according to your choice. You can opt for a gift pouch version delivered to your home or for an immediate digital send. The boxes are customizable and you benefit from the best rate directly from the LE NEGRESCO establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. The delivery times and conditions vary depending on the establishment chosen, with the option of a gift pouch version to your home or an immediate digital delivery. You can choose and customize your gift box according to your wishes at LE NEGRESCO.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences within our establishment LE NEGRESCO. For additional items, you can check out the takeaway gourmet treats available on our website.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a unique experience at LE NEGRESCO. The gift pouch version is sent to your home, while the digital version is available immediately. Enjoy the refined universe of our establishment LE NEGRESCO.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant pouch, ready to give. You can choose to receive it at home or have it sent directly to the person of your choice, for a refined experience at LE NEGRESCO.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift set from LE NEGRESCO, which will be sent by email for immediate redemption.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on our official website. Shipping fees apply according to the conditions of the establishment LE NEGRESCO.
Do you deliver gift boxes internationally?
The LE NEGRESCO gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination. You can choose a gift pouch version delivered to your home or an immediate digital dispatch for optimal flexibility, directly from our official LE NEGRESCO store.
What are the delivery times for gift boxes by mail?
The Negresco gift boxes are shipped within 48 hours after the order. The delivery time depends on your delivery address. The boxes are sent by mail, with an option for immediate digital delivery. Enjoy the unique experience offered by our establishment LE NEGRESCO.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The Negresco gift boxes are delivered within 48h to 72h depending on the chosen version, gift pouch or digital. The beneficiary can then book their dates at the establishment LE NEGRESCO.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at our establishment LE NEGRESCO.
How can I track my order?
To track your order, log in to your account on our website. There, you will find all the necessary information regarding your gift box purchase. Enjoy the unique experience offered by our establishment LE NEGRESCO.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order on our official LE NEGRESCO website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. You can also opt for an immediate digital version. The gift box is customizable according to your wishes, and the recipient can book their dates at the LE NEGRESCO establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid and you can use it for a new reservation according to the conditions of the establishment LE NEGRESCO.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At LE NEGRESCO, you can enjoy your unique sensory experience at the spa or your gourmet dinner according to the availability and terms specified in your gift box.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. The beneficiary can book their dates with the establishment and enjoy their experience at Le Negresco.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LE NEGRESCO.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions at the time of your request. Le Negresco welcomes you on the Promenade des Anglais in Nice, with its Michelin-starred restaurant Le Chantecler and its contemporary brasserie La Rotonde.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking. This way, you can fully enjoy your experience at our establishment LE NEGRESCO.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on availability and the conditions of your gift box at our establishment LE NEGRESCO.
Can I convert my gift box into a gift card?
The LE NEGRESCO gift boxes cannot be converted into gift certificates. You can use them to book a unique experience within our establishment, such as a stay, a spa treatment, or a dinner at our starred restaurant Le Chantecler. Enjoy the exceptional French art de vivre at LE NEGRESCO.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. For example, the "Father's Day" box offers a unique sensory experience at the Spa of Le Negresco, while the "Le Chant du Coq Menu" box provides a total immersion into the refined universe of the starred restaurant Le Chantecler. Discover these offers and many more on our website, to offer an unforgettable experience at our establishment LE NEGRESCO.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or celebrations with friends. For example, you can give a unique sensory experience at the Spa of LE NEGRESCO or a refined dinner at the starred restaurant Le Chantecler. Discover our selection to find the ideal offer at LE NEGRESCO.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our establishment LE NEGRESCO.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LE NEGRESCO gift boxes correspond to those offered by the establishment, such as the spa, gastronomic menus, or tastings. Beneficiaries can book their dates directly with the LE NEGRESCO establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability and reservation conditions at the time of booking. The LE NEGRESCO gift boxes offer a unique sensory experience, with treatments and menus designed for total immersion in the refined universe of the LE NEGRESCO establishment.
Is it possible to pay for a gift box by bank transfer?
Payment for a gift box by bank transfer is possible at LE NEGRESCO. You can pay directly to the establishment, with a secure payment, and benefit from the best rate.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus shop with complete peace of mind to offer a gift box in our establishment LE NEGRESCO.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order, directly with our establishment LE NEGRESCO.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and refined experience within our emblematic establishment LE NEGRESCO. Each box allows you to enjoy a sensory immersion, a gastronomic meal, or a moment of relaxation in our spa, depending on the choice made. These exclusive creations reflect the French art de vivre that we embody.
Is it possible to pay in installments?
The payment in installments is not offered for the purchase of our gift boxes within our establishment LE NEGRESCO.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital version or home delivery with a gift pouch, directly from our official LE NEGRESCO store.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes within our establishment LE NEGRESCO.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LE NEGRESCO, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account, where you will find all the necessary information. The LE NEGRESCO gift boxes offer a unique sensory experience in an exceptional setting, on the Promenade des Anglais in Nice.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. For a secure and direct shopping experience, you pay directly to the establishment LE NEGRESCO.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LE NEGRESCO. You will also be able to view it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment LE NEGRESCO.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment LE NEGRESCO.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment LE NEGRESCO.
Do you accept vacation checks?
LE NEGRESCO accepts vacation checks for the purchase of gift boxes, according to the establishment's conditions. You can check the payment terms directly on the product sheet of your chosen gift box at LE NEGRESCO.
Is it possible to add a personalized message to the gift box?
You can customize your LE NEGRESCO gift box with a message during your order, which will then be added to the box.
Can we add options to your gift box offers?
The LE NEGRESCO gift boxes can be customized to your liking. Each box offers specific options, such as adding a gift pouch or immediate digital delivery. You can choose and customize your box directly during your purchase at LE NEGRESCO.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option for your online order to enhance your gift set. This option is available for careful home delivery, reflecting the elegance of our establishment LE NEGRESCO.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The Negresco gift boxes are designed to offer a unique and refined experience, tailored to each event. Take advantage of this opportunity to create an unforgettable moment at our establishment LE NEGRESCO.
How do I request a refund for a gift box purchased online?
The refund of a gift set purchased online depends on the terms of purchase. At LE NEGRESCO, refunds are processed according to the conditions specified at the time of the gift set purchase.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LE NEGRESCO paper gift box, a duplicate can be sent to you subject to availability. The beneficiary can then book their dates at our establishment LE NEGRESCO.
Can partially used gift boxes be refunded?
Partially used LE NEGRESCO gift boxes are non-refundable. The terms of use are specified at the time of purchase for a unique sensory experience in our establishment LE NEGRESCO.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your gift box with all your desires, directly at our establishment LE NEGRESCO.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LE NEGRESCO gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable, in accordance with the policy of our establishment LE NEGRESCO.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. Once the box is sent by email or mail, it can no longer be cancelled. We invite you to check the general terms of sale before making the purchase, at our establishment LE NEGRESCO.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment LE NEGRESCO.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a LE NEGRESCO gift box depends on the general terms and conditions applicable at the time of purchase. These conditions are specified on the description page of the gift box you have chosen.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be valid. We recommend checking the establishment's conditions to learn about possible extension options. Enjoy the unique experience offered by LE NEGRESCO.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the LE NEGRESCO establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the establishment LE NEGRESCO. The booking terms and conditions of use are indicated on the box or available on the hotel's official website.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions of the establishment LE NEGRESCO.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for LE NEGRESCO are generally neither exchangeable nor refundable. The terms of purchase specify that the reservation of stay dates or services is the responsibility of the gift box recipient.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates when making your reservation at our establishment LE NEGRESCO.
Is booking with a gift box subject to availability?
The reservation with a gift box at LE NEGRESCO is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible. LE NEGRESCO.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy the services of our establishment LE NEGRESCO.
Do I need the gift box number to make a reservation with a gift box?
To make your reservation at our establishment LE NEGRESCO, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. Le Negresco, located on the Promenade des Anglais in Nice, welcomes you in an exceptional setting for a unique sensory experience.
Can I use my gift box on holidays?
The use of your gift box at LE NEGRESCO is possible on holidays, subject to availability. We advise you to book in advance to fully enjoy your experience at our establishment LE NEGRESCO.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at LE NEGRESCO.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment LE NEGRESCO.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions specified at the time of purchase, in our establishment LE NEGRESCO.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the establishment LE NEGRESCO.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. The lucky recipient can book their dates at the establishment and fully enjoy their experience at our hotel LE NEGRESCO.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options are at your expense. Enjoy your experience at our establishment LE NEGRESCO to the fullest.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can enjoy your unique sensory experience at our establishment LE NEGRESCO.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy the experience offered by LE NEGRESCO. Please check the specific conditions of the establishment to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the services offered by the LE NEGRESCO establishment in Nice.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at our iconic establishment LE NEGRESCO in Nice, offering an immersion into the refined world of the French Riviera.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the hotel's conditions. This option may be subject to an additional charge. To take advantage of it, simply book directly with the hotel LE NEGRESCO.
Can someone else use my gift box?
The gift box you have received is personalized and reserved for your exclusive use. You will be able to fully enjoy the unique sensory experience it offers within our establishment LE NEGRESCO.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are specified at the time of booking at our establishment LE NEGRESCO.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LE NEGRESCO, you may be asked to present an ID. This is a standard procedure of the establishment LE NEGRESCO.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel LE NEGRESCO.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay dates at the LE NEGRESCO establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest and enjoy the unique experience offered by LE NEGRESCO.
Is my gift card divisible? Can I use it multiple times?
Your LE NEGRESCO gift check can be used in several installments, subject to availability and the establishment's reservation conditions.
What are the check-in and check-out times?
Check-in and check-out times at LE NEGRESCO are set at 3 PM for check-in and 12 PM for check-out, unless otherwise specified during your reservation.
What services are included in a gift certificate?
The services included in a LE NEGRESCO gift voucher vary depending on the chosen box set. You can enjoy sensory treatments, gourmet menus, or moments of relaxation depending on the experience selected, at our LE NEGRESCO establishment.
What is the difference between a gift box and a free amount voucher?
A LE NEGRESCO gift box offers you a choice among predefined experiences, such as a meal at the starred restaurant Le Chantecler or a spa treatment, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You will find all the necessary information to fully enjoy your experience at our establishment LE NEGRESCO.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the experience offered at our establishment LE NEGRESCO.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. The beneficiary can book their dates directly with the establishment LE NEGRESCO.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LE NEGRESCO, we invite you to check the specific terms at the time of purchase or reservation.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LE NEGRESCO.
What is the validity period of a gift box?
The LE NEGRESCO gift boxes are valid for 1 year from the date of purchase. This duration allows the recipient to fully enjoy the chosen experience at our establishment LE NEGRESCO.
Are children allowed?
LE NEGRESCO is a establishment that welcomes children, but it is recommended to check the specific conditions for families directly on our website or during booking. Enjoy the unique experience offered by our hotel-restaurant LE NEGRESCO.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost, and in case of exceeding, an additional payment is required according to the conditions of the establishment LE NEGRESCO.
Is the spa access private?
Access to the spa at LE NEGRESCO depends on the conditions of the chosen gift box and availability. The spa offers unique sensory experiences dedicated to relaxation and the harmony of body and mind, in our establishment LE NEGRESCO.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences, gourmet meals at the MICHELIN-starred restaurant Le Chantecler, or celebration moments at La Rotonde. These boxes allow you to offer exceptional moments in a legendary setting on the French Riviera, within our establishment LE NEGRESCO.